Privacy policy

This English text is a translation for your convenience. Only the Dutch version of this privacy policy is legally binding.

I-JOB attaches great importance to protecting your personal data. In this privacy policy we explain in plain language how we handle your data, in line with the General Data Protection Regulation (GDPR). Any questions? Feel free to get in touch.

Part 1: Who we are

1. Data controller

I-JOB is responsible for the processing of personal data as described in this privacy policy. Our contact details:

2. Scope

This privacy policy applies to all I-JOB services, including:

• Visiting and using our website
• Website development and maintenance for customers
• CRM systems en maatwerksoftware
• Hosting services and email management
• Communication by email, telephone, contact forms and WhatsApp

Part 2: Which data we process

3. Categories of personal data

Depending on the service you use or the way you get in touch with us, we may process the following data:

Identification and contact details:

• First and last name
• Company name en functietitel
• E-mail address
• Telephone number
• Postal address or business address

Financial and business data:

• Chamber of Commerce number and VAT number
• Invoice and payment details
• Bank account number (only if you provide it to us yourself)

Technical data (when using the website):

• IP address
• Browser type, language preference and operating system
• Pages visited, time spent and click behaviour (anonymised)
• Referring website

Communication data:

• The content of emails, contact forms and chat messages
• Notes and conversation records from our CRM

We do not process special categories of personal data (such as health, religion or political views) unless this is strictly necessary for your assignment and you have given explicit consent.

4. Minors

Our services are not aimed at people under the age of 16. We do not knowingly process data of minors without the consent of a parent or guardian. Do you suspect that we have nevertheless collected data of a minor? Please contact us at contact@i-job.nl and we will delete that data.

Part 3: Why we process data

5. Purposes of the processing

We process your personal data solely for the following purposes:

• Performance of a contract: to send you a quote, deliver a service, build or maintain a website, and to invoice you.
• Customer communication: to answer your questions, provide support and keep you informed about the progress of your project.
• Legal obligations: to comply with our tax and administrative obligations (such as keeping invoices).
• Improving our services: to gain anonymised insight into how our website is used.
• Security: to prevent and detect misuse, fraud or cyber attacks.

6. Legal bases

We only process your data on the basis of a valid legal ground under the GDPR:

Part 4: Retention and sharing

7. How long we keep data

We do not keep your data longer than necessary for the purpose for which it was collected:

Once the retention period has ended, data is securely deleted or anonymised, unless a legal obligation requires us to keep it longer.

8. Who we share data with

We never sell your data to third parties. We only share your data with parties that are necessary to deliver our services:

• Hosting providers: for hosting your website and our infrastructure (servers in the Netherlands)
• Bookkeeper and accountant: for our financial administration
• Payment service providers: such as Mollie or Stripe, only if you make a payment
• Email and communication suppliers: for sending transactional emails
• IT security partners: such as Patchman, for vulnerability scanning
• Competent authorities: only where we are legally obliged to do so

With all of these parties we have entered into data processing agreements , which set out that they process your data confidentially and only on our instructions.

9. Transfers outside the EU

We aim to process your data solely within the European Economic Area (EEA). If a transfer to a country outside the EEA is unavoidable, this only takes place on the basis of appropriate safeguards, such as the European Commission's standard contractual clauses or an adequacy decision.

Part 5: Cookies

10. What are cookies?

Cookies are small text files placed on your device when you visit our website. They help us keep the website working, keep it secure and analyse how it is used.

11. Which cookies we use

• Functional cookies: strictly necessary for the website to work. These are always placed.
• Analytical cookies: to gain anonymised insight into website use. We only use these with your consent.
• Tracking cookies: we place no third-party tracking or advertising cookies.

For more details please see our cookie statement.

Part 6: Security

12. How we protect your data

We take the protection of your data seriously and have put appropriate technical and organisational measures in place to prevent misuse, loss, unauthorised access and other unwanted actions:

13. Data breaches

Should a data breach involving your data occur despite our measures, we will report it within 72 hours to the Dutch Data Protection Authority and, where legally required, to you personally as well.

Part 7: Your rights

14. What rights you have

Under the GDPR you have a number of rights regarding your personal data:

• Right of access: you may request which data we hold about you.
• Right to rectification: you may have incorrect data corrected.
• Right to erasure: you may request that your data be deleted (the "right to be forgotten").
• Right to restriction: you may have the processing of your data restricted.
• Right to object: you may object to the processing of your data.
• Right to data portability: you may request your data in a common format or have it transferred to another party.
• Right to withdraw consent: where the processing is based on your consent.

15. How to exercise your rights

Would you like to exercise one of the rights above? Send an email to contact@i-job.nl clearly describing what you want. To prevent misuse we may ask you to identify yourself. We will respond within 4 weeks to your request.

16. Filing a complaint

Are you unhappy with the way we handle your data? Please contact us first, we would like to sort it out together. If we cannot resolve it between us, you always have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens via autoriteitpersoonsgegevens.nl.

Part 8: Final provisions

17. Changes to this privacy policy

This privacy policy may be amended from time to time, for example because of changes in legislation or new services. You will always find the most recent version on this page, with the date of the last change stated at the top. In the event of substantial changes we inform active customers personally by email.

18. Governing law

This privacy policy is governed exclusively by Dutch law. Disputes arising from this policy are submitted to the competent court in the district in which I-JOB is established.